

Tap on your Fitbit to remove it from the list. Open Bluetooth settings on your iPhone or Android device.

If you’ve tried all the steps so far and none of them have helped, try un-pairing your Fitbit and re-pair it again via Bluetooth. Note: Avoid updating your Fitbit at midnight because you may get incorrect steps for the next 24 hours. If you’re unable to update the Fitbit tracker using the Fitbit app, use Fitbit Connect to update it, or vice versa.Make sure you have a reliable internet connection, or the update will fail if the connection suddenly drops.Charge your Fitbit and make sure battery life is at least 50 percent or more.If the Fitbit won’t update, here are a few tips on what to do: Once updated, you’ll get a notification that your Fitbit is already up to date. If an update is available, the Fitbit tracker will update automatically. If prompted, sign in to your Fitbit account.On an iPhone, select Settings > Bluetooth and toggle the switch to turn the feature on.If Bluetooth is disabled, the device won’t connect to your smartphone, but you can quickly turn it on from your device’s settings. Your Fitbit syncs data via Bluetooth to your smartphone. Sign into a different device and try to sync your Fitbit tracker.Įnable Bluetooth on Your iPhone or Android Device.This prevents conflict for the tracker, as the Fitbit tries to connect to multiple devices simultaneously. Sync your Fitbit to one device at a time.Ensure your WiFi and Bluetooth are not enabled simultaneously otherwise, it can prevent your Fitbit from syncing.Check whether your smartphone has a WiFi or cellular data connection.


Before moving to the specific troubleshooting steps for your iPhone or Android device, here are a few essential things you can try:
